Privacy Policy

We may collect the following information:

• Personal information: Name, email address, phone number, service or mailing address, and other details you provide through contact, quote, appointment, membership, or purchase forms.
• Service and transaction information: HVAC system details, requested services, scheduling preferences, service history, estimates, orders, and payment-related information.
• Communication consent: Your selected communication preferences, SMS opt-in choices, form source, and the date and time of your submission.
• Contractor information: Business name, license number, and verification details required for contractor or wholesale access.
• Technical information: IP address, browser type, device information, cookies, and website usage data.
• Communications: Records of inquiries, emails, calls, form submissions, appointments, feedback, and support requests.

We use information to:

• Provide, schedule, and deliver HVAC repair, installation, maintenance, membership, and equipment services.
• Respond to inquiries, prepare quotes, process transactions, and provide customer support.
• Send appointment confirmations, reminders, rescheduling notices, service updates, repair or maintenance follow-ups, and requested information.
• Send promotional SMS or email messages only when you provide separate, explicit consent.
• Verify contractor credentials and manage authorized wholesale access.
• Maintain records of communication preferences, consent, and opt-out requests.
• Improve our website, services, security, and customer experience.
• Comply with legal obligations and protect our legitimate business interests.

When you provide a mobile number and actively select an unchecked SMS consent box, you authorize Air Zone Plus LLC to send the category of messages described beside that box. Consent is optional and is not a condition of purchase.

• Opt-in: We send SMS messages only after explicit consent. We maintain a record of the form submission and consent selection.
• Message content: Non-promotional messages may include appointment confirmations, reminders, rescheduling updates, service updates, repair or maintenance follow-ups, information requests, and customer support. Promotional messages may include system upgrades, energy-saving tips, limited-time offers, and seasonal maintenance reminders, but only after separate marketing consent.
• Frequency: Message frequency varies, up to 4 messages per month.
• Rates: Message and data rates may apply.
• Opt-out: Reply STOP at any time to unsubscribe. You may receive one final confirmation message. No further messages will be sent unless you opt in again.
• Help: Reply HELP for assistance, email HVAC@Airzoneplus.com, or call (281) 707-0673.
• Carriers: Carriers are not liable for delayed or undelivered messages. Our program is intended to work with major U.S. wireless carriers and many regional carriers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support customer service or message delivery. All other use-case categories exclude text messaging originator opt-in data and consent; that information will not be shared with third parties except aggregators and providers used to deliver the text messaging service.

We do not sell, rent, or trade personal information. We may share information only as reasonably necessary with:

• Service providers: Vendors that support payments, scheduling, email, customer service, website operations, analytics, or SMS delivery and are expected to protect the information they process.
• Equipment suppliers: When necessary to fulfill an authorized equipment order or service.
• Legal authorities: When required by law, legal process, court order, or to protect rights, property, or safety.
• Business successors: In connection with a merger, acquisition, financing, or sale of assets, subject to applicable privacy obligations.

The categories above exclude text messaging originator opt-in data and consent, which are not shared with third parties except providers used to deliver the requested SMS service.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls and secure transmission where appropriate. No internet transmission or electronic storage method is completely secure, so absolute security cannot be guaranteed.

We retain information only as long as reasonably necessary for the purposes described in this policy, to maintain service and consent records, comply with legal obligations, resolve disputes, and enforce agreements.

We may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, and improve functionality. You may control cookies through your browser settings, although disabling them may affect certain features.

Depending on applicable law, you may request to:

• Access, correct, or delete personal information we maintain about you.
• Withdraw consent for future communications.
• Opt out of marketing email by using the unsubscribe link.
• Opt out of SMS messages by replying STOP.
• Ask how we process or share your information.

To submit a request, contact us using the information below.

Our services and SMS program are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child submitted information to us, please contact us so we can review and delete it when appropriate.

Our website may link to third-party sites. We are not responsible for their content or privacy practices. Review the privacy policy of any third-party site you visit.

We may update this Privacy Policy periodically. The latest version will be posted on this page with a revised effective date. Material changes may also be communicated through an appropriate website or direct notice.

If you have questions or privacy requests, contact:

• Air Zone Plus LLC
• Phone: (281) 707-0673
• Email: HVAC@Airzoneplus.com
• Service Area: Spring, Texas and Greater Houston
• Texas HVAC License: TACLA 119805R

For complete messaging details, review our SMS Program and Terms & Conditions.