Privacy Policy

Air Zone Plus LLC (“Air Zone Plus,” “we,” “us,” or “our”) explains in this Privacy Policy how we handle information when you visit our website, request HVAC service or a quote, schedule an appointment, purchase equipment or services, participate in a program, or contact us. This Policy should be read with our Terms and Conditions and SMS Program Terms.

Information we collect

Depending on how you interact with us, we may receive your name, phone number, email address, information entered in our forms, HVAC system and property details, requested work, appointment preferences, service history, estimates, orders, membership information, payment-related information, and business verification information needed for contractor or wholesale access. We may also maintain inquiries, emails, calls, form submissions, appointments, feedback, support requests, communication choices, and records of when and where a choice was made.

Technical information may include your IP address, browser and device information, cookies or similar technologies, and pages or features used on our website. Please do not submit sensitive personal information through a website form unless we request it through an appropriate process.

How we use information

We use information to respond to requests; prepare quotes; schedule, provide, and support HVAC repair, installation, maintenance, membership, or equipment services; communicate about appointments or requested work; process transactions; administer an authorized contractor-access program; record and honor communication preferences; maintain service and consent records; operate and improve our website and services; and protect our rights or meet legal obligations. We send text messages only as described in our SMS Program Terms and based on the choices you make.

Text messages and mobile information

Non-promotional text messages may concern appointments, reminders, rescheduling, service updates, repair or maintenance follow-ups, responses to information requests, and customer support. Promotional texts are sent only when you separately choose them. Message frequency varies, up to 4 messages per month. Message and data rates may apply. Text consent is optional and is not a condition of purchase.

We do not share mobile information, SMS opt-in data, or consent records with third parties or affiliates for their marketing or promotional purposes. Text-message opt-in data and consent are kept confidential and used to provide the messaging service requested. Messaging aggregators or providers may process the limited information needed to deliver messages and are not authorized to use it for their own marketing. Reply STOP to the number that sent the message to opt out, or HELP for assistance. See the SMS Program Terms for details.

When we share information

We do not sell, rent, or trade personal information. We may share information as reasonably needed with service providers supporting payments, scheduling, customer service, website operations, analytics, or SMS delivery, and with equipment suppliers when needed to fulfill an authorized equipment order or service. We may also disclose information when required by law or legal process, to protect rights, property, or safety, or in connection with a business transfer, subject to applicable privacy obligations. These sharing categories exclude SMS opt-in data and consent except for providers needed to deliver requested text messages.

Cookies and analytics

Our website uses built-in analytics to understand visits and page usage. Cookies or similar browser technologies may support those analytics and website functions. You can block or delete cookies through your browser settings; some website features may not work as intended. See the Cookie and Tracking Notice for more information.

Retention and security

We retain information for as long as reasonably necessary for the purposes described in this notice, including service and consent records, legal obligations, dispute resolution, and enforcement of agreements. We use reasonable administrative, technical, and physical safeguards designed to protect information, including access controls and secure transmission where appropriate. No online transmission or electronic storage method can be guaranteed completely secure.

Your choices and privacy requests

Depending on the law that applies and its exceptions, you may ask us to provide access to, correct, or delete certain personal information, withdraw consent for future communications, stop SMS by replying STOP, or ask how information is processed or shared. We may need to verify your identity. We may retain information when necessary or permitted for legal, tax, service, warranty, consent, dispute, or security purposes. To make a request, contact us using the details below. We will handle requests as required by applicable law.

Children

Our services and SMS program are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us so we can review the matter and delete information when appropriate.

Changes and contact

We may revise this Policy when our practices change. The current version will be posted with its effective date; material changes may also be communicated through an appropriate website or direct notice.

For privacy questions or requests, contact Air Zone Plus LLC:

• Phone: 281-707-0673

• Email: [email protected]

• Service area: Houston, Texas and surrounding areas within approximately 50 miles of ZIP code 77066